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Partner project · StartReply rollout
BELHARD — a StartReply chatbot for an IT academy
StartReply's first partner deployment
- Timeline
- partner pilot
- Stack
- StartReplyTildaJS widgetKnowledge base
- Related case
- StartReply — a smart page that books clients →
Problem
BELHARD is a Minsk training centre that has taught IT for over 25 years: dozens of programmes from business analysis and QA to neural networks. Visitors ask the same things — which course to pick, when the next intake starts, is there an online option — while managers answer on weekdays from 10 to 6. Anything that arrives in the evening or at the weekend waits until morning. The site runs on Tilda, and rebuilding it for a chat was out of the question.
Solution
- Connected StartReply with a single script in the Tilda settings — no markup changes, no involvement from the site's developers
- Built the bot's knowledge base from programme descriptions, upcoming intakes and answers to common questions
- The bot answers around the clock and leads towards sign-up; when a question needs a human, it hands the manager an enquiry with the conversation context
- The product's first deployment at a partner: BELHARD's feedback went straight into StartReply's roadmap
Results
- StartReply runs on a client's site, not only on our own pages
- The widget went onto Tilda without rebuilding the site — a path proven for any site builder
- Questions outside managers' hours no longer wait until morning